Shipping Policy

Pleasures N’ Treasures Canada has been in business for 25 years and offers thousands of sexual health and wellness products in addition to providing a large variety of lingerie.

At Pleasures N’ Treasures, we know that your privacy and security while shopping online is very important.

All sales information is kept confidential and is used only for reporting purposes at Pleasures N’ Treasures Canada. We DO NOT sell or distribute this information in any form to third parties.

If you have any further questions or concerns, please contact Pleasures N’ Treasures customer support at info@pleasuresntreasures.com.

 

Frequently Asked Questions

 

 

How can I place an order?

Once you’ve found the product you want to purchase, click the ‘add to shopping cart’ button. Once you are done choosing the items, click the ‘proceed to checkout’ button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

 

Can I place my order over the phone?

All orders must be placed online. We cannot place an order over the phone.

 

I have a Pleasures N’ Treasures promo code, how do I redeem it?

Your ad promo code can be entered in the shopping cart by clicking here. Once entered you will see the discount for the promo code automatically applied to the total.

 

When will my order arrive?

Delivery times depend on your location. We usually prepare your order first thing in the morning and ship it by noon. Keep in mind that weekends and holidays are not considered business days by Pleasures N’ Treasures, or our shipping partners. Standard shipping takes about 2-7 business days.
*Update: Due to ongoing health crisis in Canada orders may take longer than usual. We are working hard to process your orders in a timely manner.
Thank you for continuing to support our business.
Pleasures N’ Treasures Team

 

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

 

How much is shipping?

Canada Post Expedited shipping is free within Canada if your order is over $50 (before tax).

 

How do you ship?

We ship via Canada Post, Purolator and Canpar. Keep in mind that Purolator does not ship to PO boxes, so any address containing a PO box must be shipped via Canada Post. We provide shipping confirmation and tracking number via email the day your order ships. Your product is shipped within 24-48 hours as long as it is in stock. We do not ship on weekends.
*Update: Due to ongoing health crisis in Canada orders may take longer than usual. We are working hard to process your orders in a timely manner.
Thank you for continuing to support our business.
Pleasures N’ Treasures Team

 

Discreet shipping is important to me. How will my order look when it arrives?

For orders shipped within Canada: All products fulfilled by Pleasures N’ Treasures Canada are sent in discreet boxes or bags with no mention of the company name or what is inside Orders shipped internationally: Due to customs, we may be obliged to indicate what is in the parcel depending on the country.

 

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:

  • Vibrators and Dildos
  • Douche and Enema Kits
  • Anal Toys, Beads and Plugs
  • Cock and Ball Devices, Cock Rings, and Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

Does Pleasures N’ Treasures have a store I can visit?

Yes! We have 12 locations across Canada. Here are our Pleasures N’ Treasures locations.

How do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

How can I contact you?

By email (info@pleasuresntreasures.com) or via our contact us page.