About Us

Pleasures N’ Treasures Canada has proudly been in business for over 35 years, offering our clients thousands of sexual health and wellness products in addition to a large variety of lingerie, adult novelties and accessories. With 12 in-store locations and one of the largest online inventories of sex toy products in North America, our goal is simple: make the world a better place, one orgasm at a time! Whether you are looking to treat yourself to a quiet night in or a couple wanting to explore and experiment with new kinks, our vast array of pleasure products offers something for everyone, and as a certified online retailer you can trust pleasuresntreasures.com to respect your privacy, allowing you to shop online with confidence.

Our Privacy Policy

Here at Pleasures N’ Treasures, we know that your privacy and security is of utmost importance while shopping online. All sales information collected from our site is kept confidential and is used solely for reporting purposes at Pleasures N’ Treasures Canada. We do not sell or distribute this information in any form to third parties. If you have any further questions or concerns regarding our privacy policies, please contact Pleasures N’ Treasures customer support at info@pleasuresntreasures.com.

Frequently Asked Questions

How can I place an order?

Find the product you want to purchase and click the “Add To Cart” button. Once you are done choosing your items, click on the cart icon found at the top right-hand corner of your webpage. Here you can review and edit the items in your cart before placing your order. Once you have reviewed your cart and are ready to place your order, click on the “Proceed To Checkout” button. Here you will be prompted to fill out the necessary information required to ship your order, as well as to choose your desired shipping and payment preferences. Once the order has been placed, you will receive a confirmation via email.

Can I place my order over the phone?

All orders must be placed online. We cannot place an order over the phone.

I have a Pleasures N’ Treasures coupon code, how do I redeem it?

All coupon codes must be applied to your cart before proceeding to checkout. You will be prompted to enter your coupon code while reviewing your cart. Simply enter your coupon code into the dialog box marked “Coupon Code” and click “Apply Coupon”. Your discount will automatically be applied to your cart’s subtotal. You will be able to view your discount amount under your “Cart Totals” before proceeding to checkout.

When will my order arrive?

All orders are processed and shipped within 1-2 business days upon receipt of payment, however delivery times can vary depending on your location. Standard shipping can take 2-7 business days not including weekends or holidays.

Can I cancel my order?

In most instances, your order is processed and shipped within the same day that it is placed. There is therefore no way to cancel an order once it has been submitted. Please order carefully.

How much is shipping?

Canada Post Expedited shipping is free within Canada if your order is over $49 before tax. Shipping rates for orders under $49 and for orders being sent outside of Canada are determined at checkout and based on standard shipping fees.

How do you ship?

We ship via Canada Post, Purolator and Canpar. Keep in mind that Purolator does not ship to PO boxes, so any address containing a PO box must be shipped via Canada Post. You will be sent a shipping confirmation and tracking number via email from our carrier the day your order is shipped. All products are shipped within 24-48 hours as long as it is in stock. We do not ship on weekends.

Discreet shipping is important to me. How will my order look when it arrives?

For orders shipped within Canada: All orders fulfilled by Pleasures N’ Treasures Canada are sent in discreet boxes or bags with no mention of the company name or what is inside. For orders shipped internationally: Due to customs, we may be obliged to indicate what is in the parcel depending on the country.

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange all intimate toys and products. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part is non-returnable and non-refundable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to: vibrators, dildos, douche and enema kits, anal toys, beads and plugs, cock and ball devices, cock rings, cock sleeves, gags and ropes, lingerie and men’s wear, lubes, massage oils, condoms, and body paints.

Does Pleasures N’ Treasures have a store I can visit?

Yes! We have 12 locations across Canada. Click here to see our Pleasures N’ Treasures store locations.

How do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

How can I contact you?

All inquiries can be sent to us via email at info@pleasuresntreasures.com. You can also contact us via our contact page.